We always love to hear from our customers, and thought it would be lovely to share some of the delightful comments we have received... it really does makes our job even more pleasurable, after all customer care is at the heart of our company.


Hi Jeremy,
Just a little note to say my parcel arrived today, with the beautiful
Maileg bear decorations.  Thank you very much, am so happy with them -
Also, must mention how beautifully they were wrapped, with lots of care.
Really makes a difference when receiving things in the post :-)
Thank you again... Best wishes, Debra

Dear all, 
Many thanks for the communication, the package arrived promptly today. 
I wanted to write and thank you for the all-round excellent service. The correspondence was prompt and welcome; the packaging had been clearly well thought out and had considerable time spent on it and the product itself exactly as described - a really lovely piece. It's the little things that make a difference and I wanted to say how much I appreciated these; the good quality letter paper and personalised sticker doesn't go unnoticed and the wrapping with tissue paper and string is a very nice touch. It's clear that you put a lot of thought and care into this business and I hope it is doing well. I hope you are all well also. Kindest regards, J Eyre

I've just received an order from you, I just wanted to email you and thank you for it. It was wrapped beautifully, arrived the next day too. I was really impressed. And my daughter loves the bunny, fantastic service. Thank you again! xxx Kelly

Dear Faye

Just wanted to thank you for the prompt delivery of my recent order - all beautifully wrapped and packed.
Wonderful customer service!
Kind regards, W Cousins

A belated thank you for all your efforts to get the Mouse House and Mouse family to me on time for my granddaughter’s birthday. Everything arrived a few days before the deadline, all beautifully wrapped, so all we had to do was to give the gifts to our granddaughter. She loves them and has already had constructive play as a result. Kind regards, J Willis

Dear Faye
Just you to let you know my order arrived this morning (Tuesday), I only ordered on Sunday! Both items are lovely, beautifully wrapped, just thought I'd let you know.
Kind Regards, H Adams

My order has just arrived and I wanted to let you know how pleased I am with it!
The tea towel is lovely. Everything was also beautifully packaged, so all in all worth waiting for! 
It is so refreshing to find somewhere providing such good customer service, and I will definitely be buying more from you in future! Many thanks, S Jackson

Just a quick message to say I received my parcel yesterday and not only are my "goodies" lovely and just as they are on your website, but they were wrapped so carefully and beautifully so thank you very much. Many Thanks, A Hare

Dear All
Just wanted to say a big thank you for my beautiful items that I received today.  They were so beautifully packaged that I did not want to open them. Well what can I say but I love them and look very forward to purchasing more gorgeous items for my home and loved ones. With kind regards, Sophie


I have just placed my first order with you and I would just like to thank you for the attention to detail on my received goods! I often use the internet for many purchases and usually it is all very 'mass processed' through the packaging system. So I was pleasantly surprised to receive my order quickly and very much with the personal touch. Everything was wrapped lovely and ready to give as a gift if so intended, so that was lovely! So thank you so much. R Wilson

'Thank you very much for my order. Everything is lovely - including the packaging!
Thank you for all the care and attention you give to your customers - it
is really appreciated and I shall be recommending your site to friends! N Muir

'I received my order today and am writing to thank you for your wonderful service.  The teacups are gorgeous and they were wrapped beautifully.   It was a real pleasure to receive and unwrap them. I'm looking forward to receiving my next order! Thanks again.' L Kidd

'I have just received my order from you and would like to thank you for the prompt dispatch and great customer service.  It has been a pleasurable shopping experience and the way in which my parcel was packaged made it all the more special to open.  Look forward to shopping with you again'. Lynsey

'Just received my order which was beautifully packaged and well protected. It is totally exquisite and I am more than thrilled. Thank you so much for your efficiency and great communication. I will definitely be back !!!' S Fresco

'Many thanks for my order which I only ordered on Friday evening and received the packet Monday morning. Excellent service!!' J Wall

'Just wanted to say thank you, I loved my order and will be recommending your website to all my friends'. J Hall

'Just the loveliest items, I love this website'.

'Fabulous, my Noah's Ark arrived this morning and it is stunning, my grandson will love it. Thank you so much'.  J Walker

'Thank you for my order, it arrived today. The items are lovely and so beautifully wrapped, it was just like Christmas opening them!' C Hollands

'Thank you for my stunning cushions. Such a quality service and excellent communication. Splendid!'

'Have just received my order and wanted to say how pleased I am with it and thank you so much for the care that you obviously took in packing it so beautifully! Am particularly pleased with the Princess and the Pea (a Christmas present for my daughter, also called Faye). Thank you once again'.  F Saunderson

'Extremely prompt delivery. My parcels were so pretty, in fact they were too nice to unwrap. Thank you'.  Emma

'Just wanted you to know that I'm delighted with my purchases. Thanks so much for the efficient service'.
Hello Faye...Parcel arrived at lunch time...The bunny and shoes are lovely.....Thank you so much for the speedy delivery'.  Prim

'Really excellent service, thanks so much for all your help!!! All the best, Kate'









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