Terms and Conditions
** Please ensure that you read our terms
and conditions page before proceeding with an order! **
How To Order
& International Deliveries
We hope you find our website
and online shop easy and enjoyable to use. If you wish to shop with us, there
are two options available for you to choose.
Online...To place an order by using
our secure online ordering system, click on the 'add to basket'
to add an item to your basket, you will then be able to view, change the
quantity or remove any of the items that you have chosen and also view postage
and packaging charges. Once you have finished shopping simply click proceed to
checkout where you will be able to complete your order. Please note: you can pay
using one of the cards shown below or you can simply use your Paypal account.
If you wish to pay by
cheque 'click here' for a printable order form.
Just print out the form, then fill in your order and delivery details, including
postage and packaging costs. Make cheques payable to; THE CHIC COUNTRY HOME.
Please allow five working days for the cheque to clear before your order is
Post your order form and
Once you have placed an
order online you will receive an automated confirmation email. We will then
check that all of the items you have ordered are available and send you an order
confirmation email. If you have paid by cheque, an order
confirmation email will be sent to confirm we have received you order.
Website security is one of
our uppermost priorities, therefore we have chosen Paypal to handle our online
payment facility. This ensures that your credit card details are only handled by
the secure and encrypted Paypal service.
Your order will be dispatched
within 48 hours of your order confirmation. For items which are handmade or hand
painted please allow up to five working days until dispatch. For payments made via cheque
please note that goods will only be dispatched once payment has cleared.
Please Note: For all
Personalised Items please allow twelve working days from the date of order
confirmation. These items are handmade and personalised to order.
Please Note also: It
is the customers responsibility to check the delivery address given at the time
of ordering. Your address will be shown on your order confirmation email, please
check this is correct. If not, do contact us as soon as possible via email or
telephone. We regret that we can not be held responsible for orders that are not
delivered or returned should the address be classed as unknown/no such address
by Royal Mail or our courier service!
Packaging Charges quoted on the website are for the UK Mainland only!
Standard delivery can take
up to 3-5 working days.
Order value up to £10.00
P&P Charge: £2.75
Order value up to £15.00
P&P Charge: £3.75
Order value from
P&P Charge: £4.75
Postage and Packaging
Charges for International
All International deliveries are
subject to acceptance and International delivery is
charged at cost!
Please email us,
prior to ordering if
require a quote for
international delivery, please ensure that you
and your delivery address.
Orders sent internationally will
only be sent via;
this is at an additional cost to the customer.
Should there be any significant changes to delivery charges or timescales, we
reserve the right to alter ours accordingly.
Please note that any import tax costs which may arise from international
delivery are the customers responsibility!
We care about our environment
and recognise that packaging can be a needless environmental waste, therefore we
try to re-use packaging wherever possible.
All items we sell are subject
to stock availability. If an item you have ordered is not available we will
inform you via email and a refund for the cost of the item/s will be given.
Out Of Stock: This
term refers to items that are out of stock but are on back order with our
suppliers. Do contact us should you require additional information regarding
stock availability dates.
Sold Out: Items that
have this information are no longer available to re order!
If you wish to cancel your order
(once accepted by us), you may do so up to the point of dispatch. If you do
decide to cancel your contract with us within this time, we will refund any
payments made by you within 14 days.
We want you to be delighted
with your purchase. If you are not satisfied, please contact us within 48
hours of the receipt of your order. If you need to return your order, for an
exchange or refund all we ask is that you contact us first and return your
item/s in their original packaging, undamaged, unwashed and with all labels
intact, within 7 working days of receipt. Please note that the parcel is the
customers responsibility until it reaches us, therefore we recommend that you
send returns via insured /registered mail and retain a proof of posting
certificate. We regret we cannot refund any postage and packaging charges. Any
refund will only be paid after we have received the goods in their original
Please note we do not give
* items returned after 7 days
* items lost or damaged
* Personalised items unless
they are faulty
We quality check every
item that is dispatched, a proof of posting is also retained. If your order has
arrived damaged please contact us within 48 hours via email or telephone and we
will try our best to resolve the problem.
We have taken every care and
effort to ensure that the description and specifications of our products are
correct. However, while the colour reproduction is an extremely close
representation, a slight variation in the actual goods may occur. Please note
that it is the customers responsibility to read the full product description and
measurements detailed, should you have any enquiries we would urge you to
contact us prior to placing an order. Items which
have been handmade or hand painted may vary slightly to that of their picture.